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02:58, 2nd March 2024 (GMT+0)

Email Issue (RESOLVED 19 April 2018)

Posted by Skald
moderator, 804 posts
Whatever it is,
I'm against it
Mon 2 Apr 2018
at 12:04
  • msg #1

Email Issue

It seems we currently have an issue with the site not sending out emails.  This means that requests from existing site users to email reminders for forgotten passwords or for new message notifications, as well as verification emails for anyone trying to sign up for a new account are not going out.

We have flagged the problem for jase's attention and will advise once the problem has been fixed.  In the meantime, apologies for any inconvenience.

Note that the internal rMails are working fine, it's just external email.



Problem should now be resolved ...

Update from jase 19 April 2018:

The internal mailing system stopped sending emails (though it was still accepting them, so my external checks did not flag any issues).  A restart of the mail system seems to have fixed the issue.

The backlog of emails is now flowing, if you've recently signed up and don't have the verification email then you should be able get it sent to you again.

Update from jase 20 April 2018:

The backlog took ages to clear but it's all gone now.  Sorry to those who had to receive a lot (so many) notifications but I couldn't just clear the backlog as there were a lot of vital signup emails in there.  Everything is running smoothly now, I'll keep an eye on it for a while to make sure it behaves.
This message was last edited by the user at 06:23, Mon 30 Apr 2018.
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