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11:49, 29th March 2024 (GMT+0)

email issues.

Posted by Nerwen
SantoSama
member, 1 post
Fri 6 Apr 2018
at 14:53
  • msg #6

email issues

Any updates on how long will it take for the issue to be fixed? I had a batch of friends that were/are gonna join.
bigbadron
moderator, 15532 posts
He's big, he's bad,
but mostly he's Ron.
Fri 6 Apr 2018
at 15:08

email issues

Until jase has a chance to take a look at the issue (and we can not say when that will be), there is no estimate beyond "as soon as possible".
Nerwen
member, 1896 posts
seek to understand before
you seek to be understood
Fri 6 Apr 2018
at 15:37
  • msg #8

email issues

I don't know if it's related or not, but right around the same time that email stopped working, I started getting Unread Post icons for posts that I'd just made.
bigbadron
moderator, 15534 posts
He's big, he's bad,
but mostly he's Ron.
Fri 6 Apr 2018
at 16:19

email issues

In reply to Nerwen (msg # 8):

Nope, it's not related.  I'm willing to bet that you're using Chrome as your browser.

See this thread for the notification glitch: link to a message in another game
Hunter
member, 1432 posts
Captain Oblivious!
Lurker
Sat 7 Apr 2018
at 19:43
  • msg #10

email issues

I've put through a request to change my email...on Thursday I think it was.   Still haven't seen the email yet.
Flarelord
member, 395 posts
Sat 7 Apr 2018
at 19:50
  • msg #11

email issues

All Emails from RPOL are affected, so that's probably included.
bigbadron
moderator, 15535 posts
He's big, he's bad,
but mostly he's Ron.
Sat 7 Apr 2018
at 20:27

email issues

In reply to Hunter (msg # 10):

How did you send the request?  I'm not seeing an rMail, which is the best way of contacting us about anything.
Hunter
member, 1433 posts
Captain Oblivious!
Lurker
Sat 7 Apr 2018
at 20:39
  • msg #13

email issues

In reply to bigbadron (msg # 12):

Via the interface.    I was going to wait a few days before trying an rmail request.
bigbadron
moderator, 15536 posts
He's big, he's bad,
but mostly he's Ron.
Sat 7 Apr 2018
at 20:53

email issues

If the automated system isn't working (or isn't notifying you that it has worked), please rMail us, and we can check if your change has gone through (and sort it out if it has failed).
SantoSama
member, 2 posts
Tue 10 Apr 2018
at 19:05
  • msg #15

email issues

Any updates on the email status?
bigbadron
moderator, 15539 posts
He's big, he's bad,
but mostly he's Ron.
Wed 11 Apr 2018
at 05:28

email issues

In reply to SantoSama (msg # 15):

Not yet.  As soon as we have more information, we will post an update.
jase
admin, 3587 posts
Cogito, ergo procuro.
Carpe stultus!
Thu 19 Apr 2018
at 05:33
  • msg #17

Re: email issues

My apologies to one and all for neglecting you.  I won't bore you with my real life woes but I haven't been on the site for a while and obviously lack of emails meant I wasn't getting your pleas for help!

The internal mailing system stopped sending emails (though it was still accepting them, so my external checks did not flag any issues).  A restart of the mail system seems to have fixed the issue.

The backlog of emails is now flowing, if you've recently signed up and don't have the verification email then you should be able get it sent to you again.
Chernobyl
member, 132 posts
Area of desolate waste,
Mutation Central.
Thu 19 Apr 2018
at 05:38
  • msg #18

Re: email issues

Yay! So pleased about this :)
Nintaku
member, 587 posts
Thu 19 Apr 2018
at 06:15
  • msg #19

Re: email issues

Thank you very much, jase! Now I've got some friends to bring to RPoL. :D
Crusader2010
member, 40 posts
Insane in a funny way.
34yo Dutchman.
Thu 19 Apr 2018
at 06:52
  • msg #20

Re: email issues

It's gone mad! MAD! Hundreds of mails! Hundreds of mails! Help meh!
jase
admin, 3588 posts
Cogito, ergo procuro.
Carpe stultus!
Thu 19 Apr 2018
at 08:34
  • msg #21

Re: email issues

Crusader2010:
It's gone mad! MAD! Hundreds of mails! Hundreds of mails! Help meh!

Yeah, sorry about that.  Normally it'll give up after trying for two days.. but it hasn't been trying at all so it's got a huge backlog.

Somewhere near 100,000...
Mortixx
member, 295 posts
Thu 19 Apr 2018
at 09:27
  • msg #22

Re: email issues

In reply to jase (msg # 21):

What we are getting 100k mails? Oh my gawd!!
Crusader2010
member, 41 posts
Insane in a funny way.
34yo Dutchman.
Thu 19 Apr 2018
at 09:53
  • msg #23

Re: email issues

Maybe deleting the backlog might've been better. It's just notifications.
Hunter
member, 1435 posts
Captain Oblivious!
Lurker
Thu 19 Apr 2018
at 11:37
  • msg #24

Re: email issues

In reply to jase (msg # 17):

Yup.  I just got my change of email address form (from 13 days ago).
Elayan
member, 12 posts
Free-Form is love
Free-Form is life
Thu 19 Apr 2018
at 12:34
  • msg #25

Re: email issues

Crusader2010:
Maybe deleting the backlog might've been better. It's just notifications.


I don't think so, the backlog was apparently also holding pending confirmation mails for new players - and they did recieved it eventually!

Thanks jase :)
Utsukushi
member, 1450 posts
I should really stay out
of this, I know...but...
Thu 19 Apr 2018
at 14:10
  • msg #26

Re: email issues

jase:
My apologies to one and all for neglecting you.  I won't bore you with my real life woes but I haven't been on the site for a while and obviously lack of emails meant I wasn't getting your pleas for help!

You're having real life woes!?  No!  I hope they're the kind of woes that get better, and that they do so posthaste.
Warrax
member, 200 posts
Thu 19 Apr 2018
at 14:55
  • msg #27

Re: email issues

Thanks, jase!
Flarelord
member, 396 posts
Thu 19 Apr 2018
at 17:04
  • msg #28

Re: email issues

Best of luck with said woes, Jase~!
jase
admin, 3589 posts
Cogito, ergo procuro.
Carpe stultus!
Fri 20 Apr 2018
at 03:28
  • msg #29

Re: email issues

Thanks.  (c;

The backlog took ages to clear but it's all gone now.  Sorry to those who had to receive a lot (so many) notifications but I couldn't just clear the backlog as there were a lot of vital signup emails in there.  Everything is running smoothly now, I'll keep an eye on it for a while to make sure it behaves.
Nintaku
member, 588 posts
Fri 20 Apr 2018
at 08:21
  • msg #30

Re: email issues

You've saved us all again, jase!
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